Closing Your Sankra Account Explained
Closing an account only goes ahead once your balance is at zero and no withdrawal is pending. We process every request by contacting support directly, with an up to 100% deposit boost waiting if you ever come back.
Claim up to 100% deposit boostHow Account Closure Works at Sankra
At Sankra Online Casino, closing an account is handled through our support team rather than a self-service button in the account settings. We only finalise a closure request once the balance on the account is at zero and there are no pending withdrawals attached to it — if either condition is not met, any remaining funds are voided as part of the closure.
What Happens to Your Balance
Because a zero balance is a condition of closure, we recommend withdrawing any funds before requesting it. Withdrawals are processed within 3 business days of the request, and also within 3 business days after your previous withdrawal was paid out, so timing a closure around an open withdrawal can delay things. We also cap pending withdrawals at 3 at any one time, which is worth checking before you submit a closure request.
Selling, buying or transferring an account to someone else is prohibited under our terms, and closure cannot be used as a workaround for this. Anyone wanting to manage their balance or check pending withdrawals before closing should sign in via account login first, or review current limits on our account limits page.
Steps to Close Your Account
Closing an account at Sankra follows a short, fixed sequence rather than an instant toggle. Each step carries a specific requirement that needs to be met before we can action the request.
- Withdraw or clear your balance first, since closure only proceeds with a zero balance on the account.
- Check for pending withdrawals — up to 3 can be pending at once, and these need to clear before closure.
- Contact our support team by live chat or email to submit the closure request directly, as there is no self-service closure option.
- Confirm your identity details match the account on file, since duplicate or mismatched accounts are treated differently and any winnings on them may be voided.
- Wait for confirmation that the account has been closed; any remaining balance not withdrawn beforehand is voided at this point.
Players who are instead looking to top up or review their banking setup before deciding on closure can check banking methods and processing times for deposits and payouts first.
Reversing a Closure and Bonus Impact
Our terms do not describe account closure as reversible through self-service — it is actioned by support once the zero-balance condition is met, so the safest approach is treating it as final once submitted. If you are closing the account while a bonus balance is still active, that bonus balance and any winnings derived from it may be voided, since withdrawing before wagering requirements are met already carries that same consequence under our bonus rules.
One account per person, household, phone number and IP address is the rule we apply, so closing one account does not free you to register a second one under different details — duplicate accounts are closed and any winnings on them voided. If bonus terms or wagering conditions are part of what is holding up your balance before closure, our wagering requirements page explains how real money balance is wagered before bonus balance, and how that affects what you can withdraw first.
Common Questions About Closing a Sankra Account
- What's the process for closing my Sankra account?
- Closure is requested directly through our support team via live chat or email rather than through account settings. Your balance needs to be at zero and you cannot have any pending withdrawals when the request is submitted.
- What happens to my balance if I close my account?
- Closure only goes ahead once the balance is zero, so any funds left on the account are voided as part of the process. We recommend withdrawing fully before requesting closure, since withdrawals take up to 3 business days to process.
- Can I withdraw funds before closing my account?
- Yes, and this is required rather than optional — a zero balance is a condition of closure. Up to 3 withdrawals can be pending at once, and each is processed within 3 business days of the request.
- Will I lose my bonus if I close my account?
- If a bonus balance is still active when you request closure, that balance and any winnings derived from it may be voided, following the same rule that applies when withdrawing before wagering requirements are met.
- Can I reopen a closed Sankra account?
- Our terms describe closure as something actioned by support once your balance is zero, with no stated self-service reversal. Registering a new account under different details while one is closed is not permitted, since duplicate accounts are closed and any winnings voided.
- Does closing my account cancel pending withdrawals?
- Pending withdrawals need to clear before a closure request can be completed, since we only finalise closure at a zero balance. Up to 3 withdrawals can be pending simultaneously, each processed within 3 business days.