Sankra Player Protection and Account Limits
Self-exclusion requests are closed within 24 hours of reaching our support team. We also offer temporary breaks and a 13-question self-assessment so every player can set the pace that suits them.
Claim up to 100% boostSelf-Exclusion and Time-Outs at Sankra
When we play on Sankra Casino Online, we want the pace to stay in our own hands. We can request a temporary break directly through our support team via live chat or email, and the break is applied on request without needing to give a reason. For a longer step away, we can ask for self-exclusion by email, and our account is closed within 24 hours of that request reaching us.
What Happens Once Self-Exclusion Is Active
Once self-exclusion is confirmed, the account is closed and we are prevented from registering a new one, since one account per person, household, phone number, email and IP address is enforced across the site. If we are unsure whether a break is the right step, we can work through a 13-question self-assessment published on our responsible gaming page, which is designed to help us reflect on our own play before deciding.
We also point toward outside support where needed, including GamCare, Gamblers Anonymous and Gambling Therapy, and we recommend Net Nanny for anyone who wants parental control software on a shared device.
How Withdrawal Limits Support Responsible Play
Alongside time-outs, our withdrawal structure itself works as a natural limit on how much moves through an account at once. Our finance department processes requests within 3 business days of the request, and also within 3 business days after the previous withdrawal was paid, and we only ever hold a maximum of 3 pending withdrawals per account at any time.
Daily and monthly withdrawal ceilings are tied to activity over the 90 calendar days before a request, covering the deposit-to-withdrawal ratio and any bonuses received. In EUR terms this ranges from 500 per day and 7,000 per month at the lowest level up to 1,500 per day and 20,000 per month at the highest, and similar tiered figures apply in PLN, CHF, HUF, CZK, DKK and CAD. These tiers mean a player cannot suddenly move very large sums in one go, which keeps the pace of cashing out steady rather than erratic.
Anyone wanting the full picture of how deposits, withdrawals and these limits fit together can see it laid out on our banking page.
Steps to Set a Limit, Break or Self-Exclusion
Putting a protection tool in place takes only a short message to our team. These are the practical steps we follow depending on which option fits:
- Contact live chat or email support to ask for a temporary break on the account, available on request at any time.
- Email our support address directly to request self-exclusion; the account is closed within 24 hours of that request.
- Work through the 13-question self-assessment on our responsible gaming page before deciding which tool to use.
- Check our stated withdrawal limits by VIP level under VIP programme details, since these affect how much can be cashed out per day and per month.
- Review account rules before registering again elsewhere under our brand, since duplicate accounts are closed and any winnings in them are voided.
- Visit closing an account for what happens to a remaining balance once self-exclusion or closure is requested.
Questions About Limits and Self-Exclusion at Sankra
- How do I self-exclude from Sankra Casino?
- We request self-exclusion by emailing our support team directly. Once the request reaches us, the account is closed within 24 hours, and a new account under the same details cannot be opened afterwards.
- Is a temporary break available instead of self-exclusion?
- Yes, we can request a temporary break on request through our support team via live chat or email. This is separate from full self-exclusion and does not require closing the account permanently.
- Is there a self-assessment tool at Sankra?
- We offer a 13-question checklist on our responsible gaming page. It is designed to help us reflect on our own play before deciding whether a break or self-exclusion is the right step.
- What withdrawal limits apply per day and month?
- Limits are tiered by VIP level and currency. In EUR they range from 500 per day and 7,000 per month at the lowest level to 1,500 per day and 20,000 per month at the highest, with similar tiers in PLN, CHF, HUF, CZK, DKK and CAD.
- How long does it take to close my account for good?
- Once a self-exclusion request reaches our support team by email, the account is closed within 24 hours. Any balance and pending withdrawal status should be checked before the request is sent.
- Does Sankra limit how many withdrawals I can have pending?
- Yes, a maximum of 3 pending withdrawals per account is allowed at any one time, and each request is processed within 3 business days of being made.
- Who can I contact for support outside Sankra about gambling habits?
- We reference GamCare, Gamblers Anonymous and Gambling Therapy as outside support organisations, and we recommend Net Nanny for parental control software on shared devices.